MTN WORSE SERVICE EVER
Good day,
I don't know how many e-mails I have to sent or how many times I have to phone, my account is still not fixed, I even went it a MTN SHOP on the 19/12/2018 and the lady there also phoned MTN about my account and MTN SAID IT WILL BE FIXED, IT'S NOT FIXED AND NOW MY PHONES ARE SUSPENDED AGAIN. I have credit that was passed as MTN over charged me, I paid over R10 000.00 on the 5th off November 2018.
MTN IS JUST NOT HELPING ME OR PROVIDING ANY FEEDBACK.
URGENT!!!!!!!!!!!!!!!!!!!!!!!!
---------- Forwarded message --------- From: Thea Henrico ********** Date: Mon, Dec 17, 2018 at 12:50 PM Subject: Reference Number: ********** 2 To: ********** ********** **********
Good day,
I'm still awating MTN to fix my account from early termination to normal as requested 3 weeks ago.
I want a new statement with the correct invoice amount and my credit as stated below and attached proof that I was over charged, you keep on sending me the early termination amount but that is not what I want.
I need to KNOW what my monthly billing amount is and when it's due. I have been asking this for 3 weeks now.
I can't pay if I don't have the updated and fixed invoice and if MTN cuts my phone, I will have no choice but to contact my lawyers as I have been asking, phoning and e-mailling almost every day for the last 3 weeks.
ID ********** 229080 E-MAIL ********** PIN 8703 BANK FNB / CHEQUE ADRESS 29 Barnard str, Hazeldene, Germiston.
URGENT!!!!!!!!!!!
---------- Forwarded message --------- From: Thea Henrico ********** Date: Wed, Dec 12, 2018, 5:08 PM Subject: Reference Number: ********** 2 To: THEA HENRICO **********
Good day Dorothea, Thank you for emailing Customer Care. We apologise for the delayed response and inconvenience caused thereof. Please note that a credit of R1184.49 (incl. VAT) was passed on your account for the 2GB service fee incorrectly charged for ********** 431 on the invoices dated 2018-06-20 to 2018-10-20. This 2GB service has been deactivated and will no longer be charged on your account going forward.