LK
Lee K

1 reviews | Active since Aug 2018

30 Aug 2018, 16:17

MTN - WORSE SERVICE EVER !!!

WORST SERVICE EVER, I have 2 x MTN Lines that's been running for more than 10 + years, BUT for the past 3 or so months my account payable has just increased and increased, That being said, That my account with them works on a TOP UP Function, after minutes or Data are used up, you could then buy additional minutes or data, etc.

I phoned their call center to inquire WHY IT's just increasing, Their response, I have content subscription charges, I asked, From Where and From Whom? AS I NEVER SUBSCRIBED, NOR GAVE ANY AUTHORIZATION, TO ANY CONTENT SUBSCRIPTIONS, They Cannot tell me, but phone, find out and then get back to me,

I again asked Who and Where did they get the authorization for these Content charges, Again, they could not answer,

When asked why I must pay for content charges, that was NOT Authorized, MTN Answered that they will contact the place and try and see if they can get who authorized any content charges and maybe get a refund,

So WHY MUST I PAY FOR ANY CONTENT CHARGES, WHICH I NEVER SUBSCRIBED TO IN THE FIRST PLACE? anyway

I again asked why I must pay for content charges that Was Never Authorized, The answered that If I do not pay they will hand me over, I informed them that I do not have any problem paying the MTN SUBSCRIPTION FEES but WILL NOT ACCEPT TO PAY ANY UN-AUTHORIZED CONTENT CHARGES,

The said amount for CONTENT CHARGES are; THIS month (August) = +- R500.00 LAST month (July) = +- R500.00 (as well) Month Before (June) = +-R350.00

SO MTN, WHEN WILL YOU FIND OUT ??? AND WHEN WILL YOU GIVE ME FEEDBACK ???

AS I AM SURE THAT NOBODY IN YOUR CALL CENTER SEND ANY INQUIRY THRU FOR THIS !!!

PLUS, Am I the ONLY Person that This is / has been happening to ???

I AM SURE THERE ARE MORE THAN ONE CASES LIKE THIS !!!!

MTN, WHAT ARE YOU GOING TO DO TO FIX THIS ???

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