NM
NAVEN M

1 reviews | Active since Apr 2014

22 Jun 2018, 14:18

MTN WORSE SERVICE

WORSE SERVICE I taken out a wifi contract Nov 2017 on a black friday special for R299 + R60 modem ( the store agreed to email me a copy of my contract) . Firstly my contract was incorrectly loaded into the system @ R499pm . Iv been billed incorrectly from Nov 2017 to date . The store has admitted my contract has been loaded incorrectly but i queried this issue a million times spoke to every single person that works in the store , still not fixed and incorrectly been billed. I still haven't received a copy of my contract after a number of requests. To make matters worse for the month of June 2018 my bill is gone from R499 to R1251.00 . I did call MTN directly to resolve my query , but they cant help me because I don't have my contract(which I didn't receive).

I am tired of getting empty promises and no service for MTN Stoneridge MALL in resolving this issue.

I wish someone from MTN HEAD OFFICE can please HELP ME resolve this ............

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Replies (1)
NM
NAVEN M's update02 Aug 2018, 13:53
Reviewer Update
Good day, Willem I emailed the requested info you required 17 July 2018 and I still haven't had any feed back from you or MTN. So much for resolving my matter as soon as possible. .....