FC
FAEEZA C

1 reviews | Active since Apr 2011

08 Aug 2017, 08:39

Mtn worse service

<p>I have been a happy vodacom customer all my life until the past 4 years when i switched over onto mtn. Biggest mistake! The customer service is terrible no one is ever willing to assist you. I am on a contract where i suppose to be paying R450 a month but for the past few months mtn has been deducting R569 from my account. Why are you debiting extra? When i called mtn customer service numerous times no one is willing to assist?? Another thing is my data thats just mysteriously disappearing what is going on there. I just load a 1 gb and within a day its all out even though im using wifi. That is very disappointing as i recently received an article stating the mtn is gobbling up on data. That is really not fair. Usually 1gb of data lasted me close to 2 weeks but now recently its not even lasting a day..cant wait for my contract to be done in a few months so i can change my service provider. </p> <p>Very disappointed customer!! </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Aug 2017, 21:22
Official

Thank you for your post,

We acknowledge the receipt of your complaint.

Kindly be advised that we have evaluated your account and picked that reason why we deduct more than R469.00 its because of additional internet charges on your number.

We logged a dispute query with our billing department ref no *** to investigate and resolve your problem accordingly.

regards

mike

Complaints Management Team
Reference Number: ***5