MTN - Worse Network Ever

I upgraded my contract in November 2019, "black Friday special" which gives 3000 mtn to mtn minutes and 15GB of data. I've been calling every month since I have not received this as promised. on 23 March I complained on Hello Peter. I immediately received a response advising they are looking at the matter. They quickly updated on Hello Peter that the client has been contacted.

So yes Bonolo Khonke contacted me to advise he is looking at the problem. A week later he requested my ID and cell number. I responded on 01.04.2020 and to date haven't received a response.