1 reviews | Active since Jun 2018
MTN worse network ever!!!
I was in arrears with my contract with MTN due to reasons, they handed me over to an external attorney. I made arrangements and i paid an amount of R3600 to get my account activated again. Their attorney forwarded me a letter to send to MTN to confirm i paid. I did what was required and now I am struggling since 24 May 2018. I am calling everyday and sending emails aswell but every time a different story because an operator told me I am R900 outstanding, of what if I paid in full? Please be aware of MTN and rather take a contract out with the other networks operating in South Africa.
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Please be advised that your account have been purged from Legal and its up to date.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Please be advised that your account have been purged from Legal and its up to date.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that when the account was handed over to the attorneys the account balance owing was for R3037.80 this balance included up to the March 2018 invoice.
Once an account is handed over to the attorneys the system will stop to generate invoices to your account. The invoices for April and May month was not generated to the account for the subscription fees as per your 24 month contract agreement signed with MTN.
April: R499.00
May R499.00 =R 998.00 outstanding for subscriptions fees.
The letter received from the attorneys was for the time the account was handed over to them for the balance outstanding + their interest they add.
Payment we have received from the attorneys on the 26-4-2018 was for R2500.00 left the account in balance of R416.26
The attorneys paid this amount over to MTN on the 23-5-2018. Total paid R2916.26
You have mentioned that you have paid R3600.00 , if this was a additional amount paid to the attorneys this amount is not paid over as yet to MTN.
The line is activated.
For any further assistance please email the legal department on ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that when the account was handed over to the attorneys the account balance owing was for R3037.80 this balance included up to the March 2018 invoice.
Once an account is handed over to the attorneys the system will stop to generate invoices to your account. The invoices for April and May month was not generated to the account for the subscription fees as per your 24 month contract agreement signed with MTN.
April: R499.00
May R499.00 =R 998.00 outstanding for subscriptions fees.
The letter received from the attorneys was for the time the account was handed over to them for the balance outstanding + their interest they add.
Payment we have received from the attorneys on the 26-4-2018 was for R2500.00 left the account in balance of R416.26
The attorneys paid this amount over to MTN on the 23-5-2018. Total paid R2916.26
You have mentioned that you have paid R3600.00 , if this was a additional amount paid to the attorneys this amount is not paid over as yet to MTN.
The line is activated.
For any further assistance please email the legal department on ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that when the account was handed over to the attorneys the account balance owing was for R3037.80 this balance included up to the March 2018 invoice.
Once an account is handed over to the attorneys the system will stop to generate invoices to your account. The invoices for April and May month was not generated to the account for the subscription fees as per your 24 month contract agreement signed with MTN.
April: R499.00
May R499.00 =R 998.00 outstanding for subscriptions fees.
The letter received from the attorneys was for the time the account was handed over to them for the balance outstanding + their interest they add.
Payment we have received from the attorneys on the 26-4-2018 was for R2500.00 left the account in balance of R416.26
The attorneys paid this amount over to MTN on the 23-5-2018. Total paid R2916.26
You have mentioned that you have paid R3600.00 , if this was a additional amount paid to the attorneys this amount is not paid over as yet to MTN.
The line is activated.
For any further assistance please email the legal department on ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that when the account was handed over to the attorneys the account balance owing was for R3037.80 this balance included up to the March 2018 invoice.
Once an account is handed over to the attorneys the system will stop to generate invoices to your account. The invoices for April and May month was not generated to the account for the subscription fees as per your 24 month contract agreement signed with MTN.
April: R499.00
May R499.00 =R 998.00 outstanding for subscriptions fees.
The letter received from the attorneys was for the time the account was handed over to them for the balance outstanding + their interest they add.
Payment we have received from the attorneys on the 26-4-2018 was for R2500.00 left the account in balance of R416.26
The attorneys paid this amount over to MTN on the 23-5-2018. Total paid R2916.26
You have mentioned that you have paid R3600.00 , if this was a additional amount paid to the attorneys this amount is not paid over as yet to MTN.
The line is activated.
For any further assistance please email the legal department on ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Mike will be in contact with you to apologize for his response that the account is paid up to date he did not check the last invoices generated to the account before the account was handed over to the attorney's
Kind Regards,
Alice van der Merwe
Best regards,
Mike will be in contact with you to apologize for his response that the account is paid up to date he did not check the last invoices generated to the account before the account was handed over to the attorney's
Kind Regards,
Alice van der Merwe
Best regards,