MTN Worse Customer Service Ever

I took out a contract online which stated it came with a free watch and buds, upon delivery I only received the phone. I called and was advised by an agent it did not come with the watch and buds. I then advised I would like to cancel as that was not what I signed up for and was told to take it to a MTN store. I took the phone back to MTN in Canal Walk and was given my IRMS number which I then had to call customer service and provide them with the number. When I called customer service, I kept being transferred from one department to the next. I spoke to one agent in the retentions department who advised it was in the process of being cancelled. I called again today to find out if the contract was cancelled and was told it is still open. Once again I was transferred from one department to the next and each agent saying they could not help me. I asked numerous times to speak to a manager, they did not want to take the call, the agents gave me attitude and would simply just drop the call or just transfer me to another department. I spent an hour on the call to get no help. MTN has the worst customer service and seems as if their agents don't know how to do their jobs. I will not take out another contract or have anything to do with MTN again.