MTN worse cellphone place

I am really fed up with MTN I have received no joy from any of thier agents since Feb 2024 I received my devices has been a nightmare order a 2 for 1 deal Nova 11 the 1st month I was debited proper and everything was fine from the next month all hell broke loose sales agents called me and **** to me to make a sale MTN migrated my line from R550 which I could afford to R708 to something I never agreed on MTN took the time to do an investigation to listen to my calls and found out I never gave MTN permission to do such why would I it's out of my budget to do so they gave me a Ref no: RCO541636 which after investigation was done favour was found with me as MTN could hear thier trained call center agent **** to me twice to make a sale how awful are they really trained staff to do such? Further to this I was debited over R1500 in April 2024 for devices that was supposed to cost me only R550 I've been to 14th Ave MTN head office which also tried to assist since they refunded my money and apoligised but the next month my line got migrated without my knowledge I've spoken to several agents on the number *** since and too 2 of there line managers Stacey Malek 19.06.2024 at 14.53 and Pravasha 18.07.2024 along with the agent Tereese that **** to me saying migration reversal was done back to my package agreed to and a credit will be done in the month of August 2024 to my surprise upon calling MTN today spoke to Andile 09.19 on 02.08.2024 he told me that no reversal was done or my credit was done ***? I will filing a law suite if nobody higher than an agent gets back to me I was given false information just so sales agent can make a sale how disturbing for both occasions when investigations done by MTN was found in my favour all I want is my account to be moved back to what I agreed for in February 2024 2 phones for 1 deal and my debit order agreed on R550 and for my credit to be done. Agents-Naledi, Nkuklala, Tereese,Fayden contributed to this horrible experience.