MTN WORSE CELLPHONE NETWORK IN HISTORY

<p>May 2015 i go into MTN randburg square for an upgrade and was told to decrease my usage limit, which i did, to R1.00. May 2016 my phone gets ****** and the insurance approves my claim. I go into MTN Direct Maponya Mall on the 01/06/2016 to get my new cellphone, this was in the morning. everything is done and im told a sim swap could take up to 24hours, i agree cos ive done this before. I sent the below email making sure that the sim swap is processed because previous experience ive had to go back to the store because the sim swap failed. So i needed to be sure MTN is doing their job. i was told all is in order and sim swap is still being processed. Please take note of teh time the email was sent. </p> <p>From: Lerato Mareka <br /> Sent: 01 June 2016 12:50 PM<br /> To: ********** /> Subject: Sim card not active</p> <p>I went back to Maponya the same day because the phone was not charging. They replaced the phone and i was there until 6pm. just as i leave i start getting calls and sms's, i remember telling the guy the sim swap went through. i returned again that evening because i could not make outgoing calls (sim suspended) which tehy fixed. 25 June R1750.00 get s debited from my account, and i am told i increased my usage limit on the 01/06/2016 at 11:15AM in the morning. NOW MTN, PLEASE EXPLAIN TO ME, HOW 1 CAN DIAL *141*5# AND INCREASE USAGE LIMIT WITHOUT NETWORK ON THE PHONE, AND HOW I CAN DO A ME2U THE SAME DAY OF R170 odd WITH NO NETWORK AND A USAGE LIMIT SET TO R1.00. I am told by 808 and Maponya mall that i am liable and need to pay. i am asking 1 thing, please advise the time sim swap was actioned and what time my cellphone registered on the network, then i'll pay if i did it. </p> <p> </p>