1 reviews | Active since Apr 2015
MTN WORSE CELL PROVIDER IN THE WORLD
i received my September bill with an amount owing of R 1.73. i immediately called mtn to query this and they said they will look into it. the reason i require my correct invoice timeosly is so that i can forward same to my employer for reimbur*****t. my me not receiving and submitting my bill by month end i lose out on the reimbur*****t. i have made over 10 calls to mtn regarding this. i require a seperate invoice for each month. i called mtn again todat and am told i owe them an unpaid amount of R807.74!! i asked for the invoice reflecting that amount and was again sent an invoice for R1.73!!!!!i am at my wits end. if my October bill reflects both the september and october amounts bunched together my employee will not reimburse me. i need a correct september bill and a correct october bill!!!! WHAT IS THE PROBLEM MTN-YOU SUCK
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We aim to consistently deliver a professional service to our customers and we would like to state that on this occasion the level of service you received was unacceptable. The matter will be referred to the billing department ( ref: ***) for our resolve team to urgent attend to. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We aim to consistently deliver a professional service to our customers and we would like to state that on this occasion the level of service you received was unacceptable. The matter will be referred to the billing department ( ref: ***) for our resolve team to urgent attend to. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We aim to consistently deliver a professional service to our customers and we would like to state that on this occasion the level of service you received was unacceptable. The matter will be referred to the billing department ( ref: ***) for our resolve team to urgent attend to. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We aim to consistently deliver a professional service to our customers and we would like to state that on this occasion the level of service you received was unacceptable. The matter will be referred to the billing department ( ref: ***) for our resolve team to urgent attend to. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team