MTN - WORS CUSTOMER SERVICE EVER EXPERIENCED

WORST CUSTOMER SERVICE EVER EXPERIENCED!!!!!

I recently opened a data contract with MTN, I was initially irritated with the person who called because the conversation was rushed and clipped, but I was impressed with how fast and efficiently I had received the router and sim.

And that's where all pretences at customer service stopped. I installed the router, followed the instructions for initial set up, but no data. I called the next day to confirm that everything on the system. It took 4 phone calls to actually speak to someone who could assist, I confirmed that the sim was active and that I should have wifi, and also that the sim was shipped already activated. But as an afterthought I was told it might take 24 hours so I should just wait. After 24 hours, nothing. I reset the router, switched it off for an hour, switched everything on again, still nothing. Called the call centre again and got sent from pillar to post,had to speak to 5 different people to only end up getting another number to call. I asked if they would be available to assist on a Saturday since I was informed that it was too late to call them at that time, and the person I spoke with confirmed that I could be assisted on a Saturday

I've been calling the whole day today, have spoken with 7 different people, again sent from pillar to post and then get informed that it's a technical issue, the technical department does not work om a Saturday and by the way, even if a ticket is logged, they don't call you back, you have to call them back again.

I immediately insisted that my contract be cancelled immediately, and get informed that I need to again call a different department. And yes, there is a manager, but I can't speak to them.

How are their doors still open if they treat customers like this????