1 reviews | Active since Jan 2011
MTN WOODLANDS PRETORIA - IS A CELL PHONE SHOP BUT CANNOT ANSWER THEIR PHONES
<p>MTN WOODLANDS DO NOT FOLLOW UP WITH ENQUIRIES. AND HAVENT ANSWERED THEIR PHONES THE ENTIRE MORNING. GOOGLE REVIEWS ARE PROOF OF THIS. THE CALL CENTRE IS AS BAD, YOU JUST GET CUT OFF AFTER FOLLOWING A DOZEN PROMPTS</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***1
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***1
mike!! Still nothing ?
and now after being a customer of mtn for 23 years I have to wait for mtn's credit department to approve my upgrade and apparently it takes 24 hours
THAT WAS LAST WEEK FRIDAY!! Come on MTN national and MTN woodlands!! What's this nonsense I'm on a debit order everything remains the same!
ps: mtn woodlands still don't answer their phone. And how can your credit department be closed on a Saturday
mike!! Still nothing ?
and now after being a customer of mtn for 23 years I have to wait for mtn's credit department to approve my upgrade and apparently it takes 24 hours
THAT WAS LAST WEEK FRIDAY!! Come on MTN national and MTN woodlands!! What's this nonsense I'm on a debit order everything remains the same!
ps: mtn woodlands still don't answer their phone. And how can your credit department be closed on a Saturday