MTN woodlands Boulevard Branch is inept

<p>On Friday the 19th of August 2016 I experienced issues with the MTN network. I went into the Woodlands Boulevard branch and spoke to a gentleman called Andile. He informed me that the network had some problems and that it was being sorted out.</p> <p>I saw this oppurtunity to also activate my LTE simcard in my upgraded phone. He advised me that it would be better to activate the simcard once service has been restored to my existing phone. He then made a copy of the simcard and asked me to phone the store once the service was restored. He wrote down my details and assured me that I just need to phone in and he would be able to do the change.</p> <p><br />I phone the store on the Monday (22-08-2016) and the person who answers informs me he isn't there, and will be back on Wednesday. I ask that they write down a message to inform him to either phone me, or that I will phone the store on Wednesday. I phone the 5 different times on Wednesday (24-08-2016) at different business hours, with no answer. I do the same on the Thursday (25-08-2016) with the same results. I again do the same on the Friday (26-08-2016) with the same results. I phone twice on the next Monday (29-08-2016). The 2nd time someone finally answers, and I request to talk to Andile. The person on the other side takes a message and says they will give it to him. After not getting a callback I decide to drive to the store. I find him in the store and ask him why he is not returning my phone calls. He swears that he hasn't received any of my messages, but is willing to help me now. When I said he can activate the simcard based on the information he took from me, the information comes to light that he cannot find the copies he made, or any of the info I gave him (He does remember me, and that he took my information).</p> <p>I wish to know if this general ineptitude is accepted by MTN??</p>