MTN ****** WON'T REFUND UNAUTHORISED DEBIT ORDER THAT IS CREDIT ON MY CANCELLED CONTRACT

Give me back my money you *********** ******. I have credit on account BA*** of R1048.86, this is a contract that I cancelled months ago. My latest statement is even showing this credit

I have been trying to get this money back and have been given the run around for over a month now.

Please advise how I can get my money back, alternatively please transfer this amount to account BA*** which I have with MTN also.

Please refer to BO*** for further information on how long this has been going on. I will escalate to relevant parties should I again be given the runaround, this is my last attempt at trying to get MTN to do what is right.

I emailed a few mtn emails and it appeared as if I would get my money back but again after BO*** the response is "Please be in touch with retentions as per previous declined refund request from banking reference number ***" Again I'm being told to contact retentions. What the actual ****?????????

I want my money back, clearly I have credit on my account caused by you debiting me after I cancelled a contract. Now you're telling me I must contact retentions, and when I do contact them they tell me they can't help me. How am I supposed to get this money back then if you all playing me like a yoyo? Or do you just want to keep it because you are a greedy company?

I want my money, I'm an adult and I don't have time for this - I gave you all supporting documents you asked for but still declining the refund request, on what conditions?

This is your response after I sent the email below yesterday to you all. Do you just not want to give me my refund MTN????? Should I go to the media next?????????????