MM
Mantsho M
1 reviews | Active since Apr 2020
11 Apr 2020, 13:44
MTN Won't refund me
I am very much dissapointmented at MTN. 2 months ago they debited more than what they had to for my contract phone, until today they haven't refunded me and they're not giving me valid reasons but keep on saying they are investigating the matter and will refund me yet they are easily debiting my premium every month. I want to cancel the contract with them. They keep on sending me unnecessary emails of different ticket numbers, when I call their consultants keep on saying they will get back to me and they do not, I feel like I am being fooled.
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Replies (3)
MTN South Africa's replyOfficial
13 Apr 2020, 16:20Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The balance on the account on the 11-3-2020 reflected R406.94. Credit note was placed on the account for R138.29, that left the balance with R267.66, debit order was requested for R406.94 on the 25-3-2020 that left the balance in credit with R139.28.
Another credit for R139.28 was placed on the account 6-4-2020 left the balance in credit with R278.56, the invoice for April allocated to the account and credit was used against the invoice for April the account balance R128.38. this balance will b be debited on the 25 April.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The balance on the account on the 11-3-2020 reflected R406.94. Credit note was placed on the account for R138.29, that left the balance with R267.66, debit order was requested for R406.94 on the 25-3-2020 that left the balance in credit with R139.28.
Another credit for R139.28 was placed on the account 6-4-2020 left the balance in credit with R278.56, the invoice for April allocated to the account and credit was used against the invoice for April the account balance R128.38. this balance will b be debited on the 25 April.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply13 Apr 2020, 16:20
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The balance on the account on the 11-3-2020 reflected R406.94. Credit note was placed on the account for R138.29, that left the balance with R267.66, debit order was requested for R406.94 on the 25-3-2020 that left the balance in credit with R139.28.
Another credit for R139.28 was placed on the account 6-4-2020 left the balance in credit with R278.56, the invoice for April allocated to the account and credit was used against the invoice for April the account balance R128.38. this balance will b be debited on the 25 April.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The balance on the account on the 11-3-2020 reflected R406.94. Credit note was placed on the account for R138.29, that left the balance with R267.66, debit order was requested for R406.94 on the 25-3-2020 that left the balance in credit with R139.28.
Another credit for R139.28 was placed on the account 6-4-2020 left the balance in credit with R278.56, the invoice for April allocated to the account and credit was used against the invoice for April the account balance R128.38. this balance will b be debited on the 25 April.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MM
Mantsho M's updateReviewer Update
25 Apr 2020, 08:18You MTN did not debit my money as arranged. You still haven't refunded my money. Today 26/04/2020 you debited an amount of R406. What happened to debiting according to the amount you arranged that would somehow repay the over debit you made?, why are you guys doing this to loyal customers?
MM
Mantsho M's update25 Apr 2020, 08:18
Reviewer Update
You MTN did not debit my money as arranged. You still haven't refunded my money. Today 26/04/2020 you debited an amount of R406. What happened to debiting according to the amount you arranged that would somehow repay the over debit you made?, why are you guys doing this to loyal customers?
MM
Mantsho M's updateReviewer Update
26 Apr 2020, 10:10Much appreciated, as arranged their amount owing was refunded. Thank you.
MM
Mantsho M's update26 Apr 2020, 10:10
Reviewer Update
Much appreciated, as arranged their amount owing was refunded. Thank you.