AM
AKILA M
1 reviews | Active since Feb 2015
06 Feb 2016, 10:18
MTN WONT DELIVER
I upgraded my contract via the mtn store 8 days ago and was told my phone would be delivered within 7 days at most,i followed up with RTT tracking number *** the courier company and was advised MTN supp**** them with an incorrect address.Despite repeated calls to mtn direct iam told I must contact the courier company as they have no control of what is happening..nobody is taking responsibility at MTN ,I genuinely think as existing contact holders we need not renew our contracts if we all we get is this poor service and passing the buck<br>
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MTN South Africa's replyOfficial
07 Feb 2016, 18:23Hello mayiko,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply07 Feb 2016, 18:23
Official
Hello mayiko,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***