AT
Aluwani T
1 reviews | Active since May 2015
08 May 2015, 11:46
Mtn wont cancel my already expired contract.
Iv also tried countless times to cancel my already expired contract and they keep telling me someone will call me back regarding the cancellation. My contract expired in March 13 2015 and since then i have been trying to cancel it and they keep taking my money every single month.
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 12:40Hello aluhope@,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Your contract ***) has been cancelled as requested. The cancellation was set for the 10/05/2015 as per a 30 day notice received on 10/04/2015.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Your contract ***) has been cancelled as requested. The cancellation was set for the 10/05/2015 as per a 30 day notice received on 10/04/2015.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
MTN South Africa's reply13 May 2015, 12:40
Official
Hello aluhope@,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Your contract ***) has been cancelled as requested. The cancellation was set for the 10/05/2015 as per a 30 day notice received on 10/04/2015.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Your contract ***) has been cancelled as requested. The cancellation was set for the 10/05/2015 as per a 30 day notice received on 10/04/2015.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***