MTN WONDERPARK

Good day, My dad went and did a contract upgrade 7 weeks ago at MTN Wonderpark Mall (Samsung Galaxy S8+) his screen unfortunately broke, so now our 1st problem is that my dad was not informed about Samsung mobile care, the consultant assisting him should have told him that there is an additional service that he needs to register for incase his phone breaks or the battery bums out, I mean how difficult is it for someone to do their job and upon activating the phone in store to inform a client about a Samsung service that will benefit the client personally? The phone could have broken anywhere...at the hands of the consultant or as soon as he walked out of the MTN branch, now because my dad was not informed about Samsung mobile care we took a trip to Samsung in Menlyn mall assuming that as long as you have a Samsung over the value of R10 000 it can be fixed, we got there and first thing they asked was are you registered for mobile care? We asked the guy at Samsung whats that for? He informed us that the person at MTN was SUPPOSED TO INFORM THE CLIENT ABOUT IT. My dad has been a client of MTN for more than 20 years now and his greatly disappointed at how someone can be so lazy to do their job like they are expecting him to pay his monthly installment without fail for the past 20 years. Now I'm writing this complaint on his behalf because his a 60 year old without social media. His cellphone number is ********** Mr WM Mahlangu. Please get back to me or him as to how the matter will be resolved thank you.