1 reviews | Active since Jan 2016
MTN won't stop billing me despite 6 months of a sk
Had a R169 pm data contract. We stopped using the modem for a few months as my job provided me with another service provider. Then an MTN debit order went off for R5000. We queried this at multiple branches, as it was obviously ***** & had not even been using any data. We requested that they provide us with url''s etc to see where those charges came from. I never received feedback. I was forced to pay this amount as non-payment reflects badly on my credit score. I requested to close my account as well. Thereafter still multiple debit orders went off of the amount of R154, even after I cancelled my contract and I went into branch to confirm that it is indeed closed. Even after I cancelled they have billed me 5 months in a row .....i will be taking legal action.
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Retentions department for assistance. The account is not cancelled but suspended and there is not reference number on the system that shows that you requested for the cancellation.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Retentions department for assistance. The account is not cancelled but suspended and there is not reference number on the system that shows that you requested for the cancellation.
Kind Regards
Nompumelelo
REQ:***