OM
Onalenna M
1 reviews | Active since Sept 2014
30 Nov 2015, 19:51
Mtn won't load data & sms
I app**** for a new contract on the 5th of November, it took Mtn Kguersdorp more than five days to activate my SIM card and do number for life, after that my data and sms package wasn't loaded on pro rata and was told to wait for the 21st. On the 21st, only airtime was loaded but yet again, my data and sms were not loaded. I've called Mtn so many times and it seems like no one is able to assist but Mtn is quick at taking one's money
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Dec 2015, 15:16Hello Just O,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with technical support to assist with activating the bundles, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with technical support to assist with activating the bundles, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply02 Dec 2015, 15:16
Official
Hello Just O,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with technical support to assist with activating the bundles, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with technical support to assist with activating the bundles, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,