AG
Annecke G
1 reviews | Active since Oct 2015
26 Oct 2015, 11:02
MTN won't let me cancel my contract
I have been trying to cancel my contract with them for months. In August a consultant said that if I pay a certain amount they can cancel it, after numerous calls, they then tell me that sorry I can only cancel in October. Phoned them early this month after payment has been made for my 24th month, asked them to please cancel, no sorry, you have to phone us back on the 25th. Phoned them this morning, no sorry invoice date was the 15th, I have to pay for November before they can cancel. This is absurd. I will not pay for next month when I am on my end of my contract and I want to cancel it. I will never get a MTN contract ever again. Worst cellphone provider EVER!!!!
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
26 Oct 2015, 13:45Hello Annecke123,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we have now cancelled your contract and migrated your number to Prepaid. According to our records your contract expired on the 24 October 2015, your last invoice is the one for the 13 October 2015 for R278.99 and it has not been paid as yet.
We Hope you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we have now cancelled your contract and migrated your number to Prepaid. According to our records your contract expired on the 24 October 2015, your last invoice is the one for the 13 October 2015 for R278.99 and it has not been paid as yet.
We Hope you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply26 Oct 2015, 13:45
Official
Hello Annecke123,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we have now cancelled your contract and migrated your number to Prepaid. According to our records your contract expired on the 24 October 2015, your last invoice is the one for the 13 October 2015 for R278.99 and it has not been paid as yet.
We Hope you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we have now cancelled your contract and migrated your number to Prepaid. According to our records your contract expired on the 24 October 2015, your last invoice is the one for the 13 October 2015 for R278.99 and it has not been paid as yet.
We Hope you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***
