MTN WOES CONTINUE PART 2

This is a review I posted last month: The fun started when I decided to upgrade online... I get a call from a consultant who had everything wrong and different to what I had requested via the upgrade portal. Took about 45 minutes to get the details sorted. Come delivery day nothing happens. Phone the :secure: couriers of MTN phones and lots of stories later phone was delivered 3 days after the arranged date.Wrong phone was delivered. Then I get an sms stating that my upgrade has been successful BUT the phone nr is wrong. I phone the helpline. 20 odd minutes speak to a " champion" . She tells me the upgrade was for the right phonenr. I relax. Mistake #2. Yesterday I get 2 emails saying that there was a mistake on the the nr and that I was eligible for an upgrade. It is one of my numbers BUT not the 1 I app**** for and received my new phone. This morning I get a sms saying my account has been handed over . The account nr stated is not even mine in the sweet little sms. O , and the new package and billing has NOT been upgraded on the requested phonenr. Seems to me MTN does have either a large **** going on , or simply they are incapable of tracking and managing accounts. MTN, if you even read this please sort out your mistakes. I take exception to being told my account has been handed over although I pay by debit order. I hate being surprised with costly bills because MTN did not or cannot execute upgrades properly and a few months down the line a whopper of an account suddenly arrives. Doesnt help going to another service provider as al of them are equally bad.

AND THEN PART OF THE MY WOES: Got my account yesterday and lo and behold I have been billed for the number I reported is wrong. that number received all my data and airtime while I have to pay the bill and my bill ( that was supposed to be upgraded). I contact customer care and after more than 12 hours wait I get the answer: You can check your billing online. ***? I want an error fixed on my account, give me my dues and I will pay to yours.