MTN - woeful experience

My MTN blackberry contract came up for renewal and I decided to opt for an iPhone contract upgrade. I used the MTN direct shop option. This was on Monday 7 March early morning.<br> A few days later, I attempted to phone the MTN call centre support to find out what was going on.. After about 20mn, I did get through to an operator, who highlighted that the sales person forgot to put the phone for delivery. he call was dropped and I did not manage to get through again. I used the online tool on Friday 11 to get someone to call me. No call to date.<br> 8 days have gone. Current status:<br> - No phone received to date<br> - I am getting regular notices about some data bundles valid for 5 days been loaded on my account (no idea where these come from). There is no opportunity to use these since I have yet to receive the device.<br> - There is no opportunity to use the loaded 30Gb 30days promotional data bundle associated with the contract since I have yet to receive the device.<br> - I still have no idea where the cap comes from<br> - No call back to date and without feedback, I am actually uncertain as to what the actual status of everything.<br>