MTN with their outsourcing....
I cancelled my insurance from MTN and was billed for it. Didn't pay the part for insurance and paid everything else, now I got an sms to say my line will be suspended WHAT FOR? I do not need your insurance that when you claim it takes 12years to get a response. Their call centre is not helping either, was even thinking of upgrading my contract but with the service ibe been getting from them these few months has made me change my mind. If my line is suspended for the insurance reason, I will just not pay at all. It's very unfair for pay for a service that you don't get! And it's also annoying that the only time you ever get a response is through these channels. Customer service at MTN is terrible!
Good day Babalwa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent your complaint through to our Insurance department. You may also contact them directly by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Babalwa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent your complaint through to our Insurance department. You may also contact them directly by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,