MTN with pathetic customer service!

MTN unwilling to assist with Customer service all the way to Management.

On the 14th March 2024, I visited MTN Makro Woodmead regarding my contract dispute. I went to query as they’ve handed it to legal department . I tried contacting them with no luck I then sent an email to their customer care department to assist only and after several emails i received a response from “Simangele Prudence Ntuli”telling me that their legal department have a huge backlog of emails so it might take time to respond. A month later I sent another follow up email asking them to also do something about their backlog and prioritise their customers cause how does it make sense that nobody attends to emails for months. I then received response from “Chantelle Wangra” still customer care department apologising for inconveniences caused and for the break down in service promising that they’ll attend to my issue and resolve it. I explained the urgency of issue as it has directly affected most of my applications “Bond and loans”. They keep declining because it appears I’m still on ereas , I tried contacting customer care again with no luck as they have stopped responding to my emails I have never received such PATHETIC and **** service in all my and cannot explain how disappointed I am that they can’t assist even after I’ve send several emails and calling almost everyday but still nothing have been resolved and that the customer means absolutely nothing to them. I understand that they are dealing with billions of customers but I’m still a customer to receive such service and does the standards of customer care a=have fallen or non existent in this case. I have no idea who else to reach out too for help. Because the management including their legal team can’t assist , such a Pathetic service!

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