MTN - Wins the FUBAR & SNAFU Awards!!!

Dearest MTN I need you to please enlighten me as to the logic app**** which led to your decision to downgrade my month to month WiFi contract. Here are the facts. I signed up for a Home Pro Uncapped 20 Mbps 300GB FUP. After a year, not sure if it was coincidence, on the 1st of July 2024, I was downgraded to Home Starter Uncapped 10Mbps 100GB FUP. After days of trying to find out why I was downgraded, I was told to make contact with your WiFi vendor. Now to be clear, at no point was I in arrears on this contract. Secondly, I did not contract with your Vendor, but with MTN. So if there is a problem, I expect MTN to mediate. Two weeks later, I get a call from your Vendor, offering me a different Fibre package at a higher price. He politely explained to me that my account was downgraded because my current FUP package was insufficient for my needs. Let’s apply logic here ... if my current package was insufficient for my needs, why would you donwgrade me to an even worse package that was exhausted within 3 days? Our country is very verbal about individual bullying and abuse. Yet, when it comes to Corporate bullying, it feels to me like we, the consumer, just have to accept whatever decisions are made “in our best interest”

This is what I require from MTN: please reinstate my package with immediate effect. Please also note that I am not prepared to pay any additional fees (as per the feedback received from your very unhelpful Complaints Department), as I was not at fault here.