1 reviews | Active since Nov 2017
MTN Winning the award for the WORST customer service - PART 2.
... And here it is, Part 2!
It's been 2 months now and still no phone!
MTN Musgrave (lower level) said that my phone will be fetched on Monday, 11 March, to be delivered to MTN Cresta by the end of the week. Latest, rest assured, LATEST Friday. I was guaranteed this by a person named Bilal.
PLOT TWIST
Another guy named Kevin told MTN Cresta that he told me that the device was fetched yesterday. YESTERDAY (Wednesday 6 March) which means they had **** to both me and the people at MTN Cresta.
I now have ZERO patience with this service provider and will be switching once my contract has ended.
MTN, what the actual **** is going on?
It's now been 2 months where I have been paying for a contract with a device yet not using it.
HOW ARE YOU, MTN, GOING TO REIMBURSE ME FOR THESE 2 MONTHS?
Jeez. These people have one job. ONE.
Seems like you guys need to up your ****ing game.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note we are attending to this matter and will revert to you with feedback
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note we are attending to this matter and will revert to you with feedback