MTN - winner of WORST customer service ever.

What an absolute awful place to do business with. First off, it’s impossible to get through to a human being. Their automated phone line says “Press 0 to speak with a service champion” and when you press 0, it tells you you’ve entered an invalid option.

Next off, don’t ever try to change your banking details because their awful system will create a separate payment profile which will then attempt to double debit you. I eventually went into the store and they logged a ticket for me which was subsequently closed so I thought it had been resolved which obviously it hasn’t because now I’m told my account is in arrears when the debit order went off my new account on the 25th like it has for the last almost 12 months. Your system messing up IS NOT MY PROBLEM so I WILL NOT be paying a double debit order. If I could give you 0 stars for customer service, I would.