FJ
Fadwah J
1 reviews | Active since Feb 2018
27 Feb 2018, 11:21
MTN WIN AND SPIN
I have been useing mtn all my life ,, I recently started playing the mtn win and spin game where I won R1000 cheackers voucher I received a code and when I went to cheackers to confirm the code I was told it was invalid, ,I contacted mtn and I was told they can't help me but it's there marketing team that deals with the prizes. I received the email address and emailed the team to tell them I won it on the 31st of January 2018 ,I have sent 3 emails so fare and no reply from Mtn marketing team . ONE month has passed since I won the voucher.
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Replies (4)
MTN South Africa's replyOfficial
27 Feb 2018, 13:35Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to our Marketing department for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply27 Feb 2018, 13:35
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to our Marketing department for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
FJ
Fadwah J's updateReviewer Update
27 Feb 2018, 13:42Thank you for quick reply ,,,,Hopefully I will get answers
FJ
Fadwah J's update27 Feb 2018, 13:42
Reviewer Update
Thank you for quick reply ,,,,Hopefully I will get answers
FJ
Fadwah J's updateReviewer Update
07 Mar 2018, 23:16SO it's March now I have not received a reply from the marketing team?????
FJ
Fadwah J's update07 Mar 2018, 23:16
Reviewer Update
SO it's March now I have not received a reply from the marketing team?????
FJ
Fadwah J's updateReviewer Update
25 Apr 2018, 08:51So I posted my 1st complaint on 27Feb2018 I received one reply and no follow up???????Why does MTN give a prize that I can not use? ????
FJ
Fadwah J's update25 Apr 2018, 08:51
Reviewer Update
So I posted my 1st complaint on 27Feb2018 I received one reply and no follow up???????Why does MTN give a prize that I can not use? ????