KB
Kaylee B
1 reviews | Active since Jul 2015
23 Jul 2015, 12:35
MTN WILL NOT STOP SENDING ME SMS'S
I am so FED UP with MTN'S horrible service. I opted out of their marketing list on Friday by sending STOP to 30246. I received a message saying I have been successfully removed from the marketing list. Today I have received THREE messages from MTN. I opted out again. Please make 100% sure that you people get back to me and REMOVE MY NUMBER PERMANENTLY off of your marketing list, or I will be moving my number to a different network.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Aug 2015, 16:01Hello KayleeBothma,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply06 Aug 2015, 16:01
Official
Hello KayleeBothma,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***