MTN will not reimburse me my money

Good day<br> I have been trying to sort out a problem for over a year now. MTN has *******Y been debiting me for a contract that I never had. It was established that the SIM was never activated and the handset was never received by me. A consultant eventually got in touch with me and promised (****) to me that the money will be reimbursed into my FNB account from which my debit order gets taken off of for my other contracts. This was almost 4 odd months ago. I have tried calling which you can see the abundant amount of times I have called 808. I keep getting told it is GoodWill and on my MTN account. I don't want Good Will as this was MTN's error in *******LY taking my money over a period of 22 odd months. I get told they will go to banking and have it sorted out. This NEVER happens. I have got emails from the consultants in the call centre who have promised it will be in my FNB account yet nothing happens. When I try to follow up via email I get an out of office saying I am extremely busy. What type of servicing department has that kind of out of office. I am now done with this argument and expect this to be sorted out today. I would like proof of payment sent to me today