MTN will not protect your contract

I was very disappointed to discover that MTN not only forgot to cancel my data contract ***) as we agreed telephonically, they are also blaming me for their mistake, and have not refunded me for the couple of months up unto now. <br> <br> I religiously loved mtn for many reasons, which is why I took out four additional contracts of R430 p.m. each over christmas for my kids. But now while speaking to this call center agent about the \cancellation"that turned into a \""continuation\"""