YL
YOLANDE L

1 reviews | Active since Nov 2015

25 Nov 2015, 13:20

MTN WILL NOT GET AWAY WITH THIS!!!

AROUND ABOUT 6 PM ON MONDAY 23/11/2015 I NOTICE MY PHONE WAS NOT WORKING KEEP SAYING NOR REGISTER ON NETWORK AND THE FOLLOWING DAY I WENT TO MTN IN THREE RIVERS TO FIND OUT MY PHONE HAS BEEN SIM SWAP WITHOUT MY PERMISSION AND I DIDN'T EVER RECEIVED A SMS FOR THE SIM SWAP. SOMEBODY SOMEHOW GOT ACCESS TO OUR INTERNET BANKING AND SAW MY NUMBER IS LISTES TO RECEIVING THE ONE TIME PASSWORD AND WITH THE SIM SWAP MTN DID TO MY NUMBER WITHOUT ME EVEN KNOWING R80 000-00 WAS ****** OUT OF THE BUSSINESS ACCOUNT IN 6 MIN. YESTERDAY 24/11/2015 I PHONE MTN SEVERAL TIME WITH NO LUCK NO ONE CAN SAY WHO DID THE SIM SWAP AND THEY SAID THE NUMBER HAS BEEN PORTED TO ANOTHER NETWORK AGAIN WITHOUT ME KNOWING I SAID I WANT THE RECORDINGS ON WHO EVER DID THE SIM SWAP BUT THEY SAID I CANT HAVE I WHHHHHHYYYY NOT IS IT MAYBE A INSIDE JOB BECAUSE HOW DID THE PERSON WHOEVER DID A SIM SWAP ON MY NUMBER KNOW ALL MY DETAILS??? I MADE A CASE OPEN AT THE POLICE AND I HAVE A OMBUDSMAN AT ICASA WHO ARE INVESTIGATING THIS. BECAUSE OF MTN WHO CANT DO THEIR JOB NOW WE ARE R 80 000-00 DUE IN OUR BANK. I CANT EVEN GET MY NUBER THAT IS MINE FOR 6 YEARS BACK BECAUSE MTN SAID THAT IS NOT MY NUMBER ANYMORE!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Dec 2015, 07:20
Official
Hello YOLANDE1013,

We sincerely apologise for any inconvenience caused as a result of this.

Kindly be advised that you didn't give us the cell phone number affected or id number that is linked to that cell phone number , therefore we are unable to check anything on our side.Kindly email an affidavit stating what happened with your recent certified Id copy to *** and the ***** investigation request will be logged for you.

Regards
Nompumelelo
REQ:***