VS
Velile S
1 reviews | Active since Sept 2015
01 Sept 2015, 08:13
MTN WILL NOT CANCEL MY EXPIRED CONTRACT
I had (have) a contract with MTN that requested be cancelled - when the contract expired. I was patient cause I understood the staffing issues you had however it's been 4 months now that I've paid for something I don't use and I feel that MTN is now *****ing my money.<br> I would like for my last 3 months premiums be refunded to me as I have proof that the request was done in time.<br> The contract number is ***.
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MTN South Africa's replyOfficial
01 Sept 2015, 11:13Hello BoredByYou,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was due to expire in June 2015. Therefore a credit has been requested for the invoices generated for July and August and will be refunded to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was due to expire in June 2015. Therefore a credit has been requested for the invoices generated for July and August and will be refunded to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply01 Sept 2015, 11:13
Official
Hello BoredByYou,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was due to expire in June 2015. Therefore a credit has been requested for the invoices generated for July and August and will be refunded to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was due to expire in June 2015. Therefore a credit has been requested for the invoices generated for July and August and will be refunded to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***