MTN will not cancel my 25 month old contract!!!!

Item: MTN South Africa
Rating: 2
Author: Collette L

I have been trying to cancel a contract I bought for my son over 2 years ago. I am completely within my rights to cancel the contract after 2 years. Mtn \Customer SERVICE"keep emailing me asking for different information - including my pin!! - and refuse to just cancel the contract"

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Replies (1)

MTN South Africa's replyOfficial

16 Oct 2015, 20:23

Hello Cole76*,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that your request has been referred to the relevant functional unit for assistance.

We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.

Kind Regards
Siphumezo
REQ:***

MTN South Africa's reply16 Oct 2015, 20:23

Official