MTN will charge you R350 to change your banking details - and they wont tell you about it they will surprise you when they bill you

<p> MTN rewards their PAYING CUSTOMERS by taking money ********ly from them .</p> <p> </p> <p>Who in their right mind charges R350 for change in bamking details - if i knew that i would have left it as is</p> <p>First of all if you charge a customer extra for something you need to verbally tell them about it and then give them a copy of the document . I did not receive a documnet and the lady also never said this will cost any money . And what nonsens is this that you ask a disgraceful amount like R350 to change details , i had to go in and take time off work and sit there and do this . How dare you charge people money for things that are actually paying our bills !! Needless to say it took me about an hour because your systems are slow and obviously the servers are down as usual (ive never had a smooth encounter where its quick and easy at ANY mtn store)</p> <p> </p> <p>I am due for an upgrade as we speak and so is my whole family i will make sure this is a family affair and we will all leave to Vodacom unless you get your actions straight. I am disgusted that you are willing just deducting money from your client . </p> <p>I am a young new just started working girl - and its okay for you to decide that i can just pay whatever you throw onto my bill - I WILL NOT, if you do not do something about this before tomorrow afternoon . I will be closing my account and i will reverse my debit orders for that payments and i will be going to vodacom adn i will make sure the 4 other family members follow my lead </p> <p> </p> <p>Even my mother is absolutely disgusted . Weve been with MTN for almost 15 years !! how can you treat people like this . Its not like you even have an upper hand and give better deals for contracts and phones .Weve just always been with you and stayed loyal . But obviously MTN is all about money and NO customer care . Its refulting</p> <p> </p> <p>My boyfriend moved away from MTN about two months ago and i told him Vodacom and MTN are much of a muchness and moving wont help . But you just proved his point - he had a similar incident where he cancelled his contract to move to prepaid and you kept charging him 4 months later after i was cancelled </p> <p> </p> <p>So congrats on steelings peoples money and espcially young hard working people how are the people who will actually provide you with income in the future . </p> <p> </p> <p>Hope you are proud </p>