MTN will bill you out of contract rates, despite requesting a cancellation. Expectation is client needs to pay or no one will be able to help thereafter.

MTN is not a reliable service provider and will take your money! the worst customer service together with unreasonable bills everytime my contract was either renewed and this time cancelled. they deserve a 0 rating if possible. I had an issue 2 years ago where a request for renewal was put through, but i billed out of contract rates once the contract expiry date was reached. This time around i had requested a cancellation via telephone and ofcourse it was not put through and I am not sitting with R4k+ bill to pay. No one in there customer service can assist. When i had called through i was put through to 4 different departments and the 4th wanting to put me through to the department previously chatted to. I do not understand how such a large company can have a inefficient system and process.