MTN WIFI IS A ****

On the 18th of April 2023 I bought the MTN Uncapped Home Internet Infinite from the MTN online store (https://www.mtn.co.za/shop/deals/contracts/data-only/uncapped-home-internet)

On that same day an MTN call center agent called me to finalize the purchase and facilitate payments, I was sent a payment link to make the payment and I made a payment of R1431.90

MTN then debited me R2364,30 on the 4th of May 2023 (Amounting my MTN bill to R3796.20 for a R999 WIFI deal in less than a month!) After countless calls with MTN call center agents and visits to MTN stores for weeks (MTN Boulders, MTN Mall of Africa, MTN Roodepoort) it has been established that I was incorrectly billed, however all my Service Request tickets for this issue have been closed without an explanation and without a refund. The amount I paid on the 18th of April is not allocated to my name on the system and ALL MTN employees I've encountered cannot allocate these funds.

I have had long interactions at MTN Boulders Midrand with Amu Makhubele and he couldn't help, I also had a long interaction with Oscar Tlholoe at MTN Roodepoort and he escalated my matter to a certain Omphile Kgotle@ but there is still no communication on resolving my issue.