1 reviews | Active since Jul 2020
MTN WIFI BAD CONNECTIVE
I am not happy with this network at all. Last year November I got a call from the sales team offering me a home router, I told the lady where I stay there is not coverage and it wont work she insisted and requested for my address and i gave her my address and she told me there is coverage and I was surprised and she told me that I can take it back within 10days if I'm not happy with the network... Within the 10days the network wasn't that bad but I call MTN to tell them I'm not happy I would like to return the router back due to network they transferred me to the connective for coverage to check the network, after checking it worked for a month, after that it started to give me problem and this time its worse the network keeps on buffing all day
I called the call center today and I was advised the reason why its not working, the address that on the system is not mine hence there is no coverage and I was advised that the plan that I was offered wont connect I'm on 10mbs per second with no coverage in my area whereas I have to be on 35mbs per second which will increase my monthly installment ....
I AM NOT HAPPY AT ALL. THEY HAVE THE WRONG ADDRESS ON THE SYSTEM HENCE I DONT HAVE NETWORK MEANING I HAVE BEEN PAYING FOR NOTHING!!! AND FOR THIS TO BE FIXED THEY NEED TO UP GRADE MY PLAN AND INCREASE THE MONTHLY PAYMENTS
IM SHOUTING AND SCREAMING RIGHT NOW
Finally when i was transferred to the correct department I spoke to Uyanda (OTP5042) time of the call around 15;40 at the connection department . When i explained my situation she keep on sighing she was irritated and she didn't apply any soft skill at all. she also toke the wrong address i had to ask what address did she load on the system she was rude through out the call at some point she was laughing with her colleagues and she would put me on unnecessary holds. She couldn't take the time to understand my query as I had to explain to her over and over. That was a bad call and if I had to rate her I would give her a zero Please go listen to that call its very bad. That's not the way to deal with customers
She promised that her team leader would call me back due to my situation I'm still waiting with the WIFI/Fiber connection that doesn't work .
Finally when i was transferred to the correct department I spoke to Uyanda (OTP5042) time of the call around 15;40 at the connection department . When i explained my situation she keep on sighing she was irritated and she didn't apply any soft skill at all. she also toke the wrong address i had to ask what address did she load on the system she was rude through out the call at some point she was laughing with her colleagues and she would put me on unnecessary holds. She couldn't take the time to understand my query as I had to explain to her over and over. That was a bad call and if I had to rate her I would give her a zero Please go listen to that call its very bad. That's not the way to deal with customers
She promised that her team leader would call me back due to my situation I'm still waiting with the WIFI/Fiber connection that doesn't work .