MTN why should I pay when I did not approve it?

Hello Peter

I am a loyal customer of MTN for more than 10 years now and I am very disappointed in the service I've been receiving since 29 August 2023. I feel like no one wants to take it upon themselves to help me resolve the issue I'm dealing with, which was a sim upgrade that was done without my approval which started 27/08/2023. I have been calling every day since 29 August 2023 to resolve this problem with no favorable outcome. I even reported it as ***** to the ***** department and send the necessary paperwork that was required from me. My services is suspended and I can't make any phone calls. On 05 October 2023 I was promised that the above-mentioned contract was canceled. On 16 October 2023 there was a debit order on my account from MTN for the contract I did not approve and agreed to. I hope you can help me resolve this issue as soon as possible, because I feel like no one cares especially when there's no other way of contact to sort out issues with MTN other than on a phone call and even in store they are useless they just refer you to 083 135, but they are very quick and helpful when making a sale, but can't help when it really matters.