1 reviews | Active since Oct 2016
Mtn, why mara? Why would you want to ***** from me??
<p>October the 11th I made a payment of R1100 on my cell phone contract. On the 18th of October I received a SHOCKING invoice indicating that I owe R 1258.60 and immediately emailed Mtn requesting a breakdown of that statement as it appears to be WRONG - nowhere did i ever increase my usage from the previous month. My package is R 465 monthly, how did Mtn get to those rand values. To date i have sent 6 emails and still no response from them! I demand answers and refuse to be taken for a ride…</p> <p> Please help me to combat irregularities!</p>
Good afternoon Hilda,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Hilda,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Dear Yahya,
When will I receive my feedback? How many days does it take to provide a customer with a breakdown invoice?
im waiting
Dear Yahya,
When will I receive my feedback? How many days does it take to provide a customer with a breakdown invoice?
im waiting
Dear Yahya,
To date i havent received any feedback. Where is the breakdown of my account? I demand to see all transactions amounting to R1258.60. I still maintain that i DID NOT increasse my usage in the month referred here.
MTN, IS IT TOO MUCH TO ASSK FOR A BILLING INVOICE? ARE YOU STILL FABRICATING THAT?
Dear Yahya,
To date i havent received any feedback. Where is the breakdown of my account? I demand to see all transactions amounting to R1258.60. I still maintain that i DID NOT increasse my usage in the month referred here.
MTN, IS IT TOO MUCH TO ASSK FOR A BILLING INVOICE? ARE YOU STILL FABRICATING THAT?