Mtn why cant you resolve a problem on a tower no for more than a year??

Mtn Reference nr *** (created in May/June 2019) - 2nd ref nr for an ongoing problem... Why why why dear Mtn cant you resolve the problem at Bergwater Tower Waterpoort, Limpopo Province?? On the ref nr you will find the gps coordinates. This problem is ongoing now for more than a year. I have to call every week to every 2nd week to report the problem. THERE IS NO SIGNAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TRYING TO RUN A BUSINESS THAT IS 800 METERS FROM THE TOWER BUT NOTHING!! NO DATA NO SIGNAL. NO CARD MACHINES CAN WORK -- NO ATM CAN WORK -- NO AIRTIME MACHINE CAN WORK. IF YOU CANT RESOLVE THE PROBLEM THEN GET A 3RD PARTY!!!!!! OR CANCEL OUR CONTRACTS -- WE ARE WILLING BY ALL MEANS TO GO OVER TO VODACOM AS THEIR SIGNAL GOT NOOOOOOOOO PROBLEM AT ALL -- FROM THE SAME TOWER!! MTN IS CURRENTLY COSTING ME MY BUSINESS TURNOVER!! YOU ARE WELCOM TO COME AND VISIT ME -- ALL THE INFO IS ON YOUR REFERENCE NR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! JUST FREAKIN RESOLVE YOUR PROBLEM OR LEAVE THE AREA IF YOU CANT SUPPLY A SERVICE FOR WHICH WE ARE PAYING!