NM
Noxy M
1 reviews | Active since Aug 2016
26 Aug 2016, 09:07
MTN why?
<p> MTN how do open an acount for ****** without my ORIGINAL ID??? I have never lost an ID but someone managed to walk away from MTN West Street Durban with two iPhones. This is really disturbing. </p> <p><br />On Sunday morning 21 August 2016 an sms notification came through to my phone that MTN has debited money from my account. FNB :-) Paid from a/c..292440, 21 Aug: R1044 Ref.Mtn Sp A ********** </p> <p>I immediately contacted MTN and there was no answe, I had no choice but to wait till monday morning. To my surprise, I was told that I have a new account and now own two iPhones and the account was opened in July. Not long ago you listed me for an account which I closed long ago. How do you now give someone two iPhones without being suspicious?</p> <p>MY MTN HISTORY is as follows:</p> <p>I had contract with you long ago which I paid off in 2014 and closed/cancelled at the beginning of 2015. When closing this account there was a fee I had to pay which I did not even understand but paid for it anyways so I could get the account closed and finally leave MTN.</p> <p>In 2016 when I was buying a car I was informed that I MTN has LISTED me and this was for the same account I paid off in 2014. I did not make noise about it because still no one wanted to listen to my story or whatever proof of payments i had, all MTN wanted was a paid up letter and unfortunately for me, I did not have a paid up letter to prove that account was closed long ago and I had to pay AGAIN to get the same account closed for the 3rd time. I wonde what happened to the notes/history of the last calls I made to MTN? Due to this whole saga my credit score dropped drastically and the bank gave me an extremely high interest rate. Is this fair? I am trying to buy a house and the interest rates I am getting are ridiculous because my credit history shows that MTN has listed me before, that will remain in my name forever. </p> <p><br />Now I have a ********** account with MTN and I am getting a run around from everyone I chat to. No one is interested to assist with this case. <br />Do I have to call Journalist and hello Peter to get your attention? Will this ever be resolved?</p> <p> <br />You are ruining my life...and once again this is not fair. </p>
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Replies (4)
MTN South Africa's replyOfficial
30 Aug 2016, 10:32Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent you an email please respond to it. Attach an affidavit stating that you did not take out the contracts and a certified copy of your ID. I will take those documents and a file a ***** case with our ***** derpartment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply30 Aug 2016, 10:32
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent you an email please respond to it. Attach an affidavit stating that you did not take out the contracts and a certified copy of your ID. I will take those documents and a file a ***** case with our ***** derpartment.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Thabelo
REQ: **********
Best regards,
NM
Noxy M's updateReviewer Update
12 Sept 2016, 10:28Hi Dear
Thank you for your assistance, I understand that your part is done now and someone else is handling the case and has to do the investigations.
It has been two weeks now since I logged this call. I have also contacted MTN numerous times prior this. i'm honestly running out of patience.
Can you kindly share contact details of the person dealing with this case and department, I will chase it from my side. My credit score?(mytransunion) has dropped again because of this new account that is unpaid, so this is really frustrating for me. I reside in Durban and I do not mind driving all the way to Johannesburg(headoffice) if need be because I need this matter resolved ASAP.
The only option I'll be left with if this is not resolved by the end of this week is camping in your offices because clearly someone is dragging their feet.
Thank you again for your assistance.
NM
Noxy M's update12 Sept 2016, 10:28
Reviewer Update
Hi Dear
Thank you for your assistance, I understand that your part is done now and someone else is handling the case and has to do the investigations.
It has been two weeks now since I logged this call. I have also contacted MTN numerous times prior this. i'm honestly running out of patience.
Can you kindly share contact details of the person dealing with this case and department, I will chase it from my side. My credit score?(mytransunion) has dropped again because of this new account that is unpaid, so this is really frustrating for me. I reside in Durban and I do not mind driving all the way to Johannesburg(headoffice) if need be because I need this matter resolved ASAP.
The only option I'll be left with if this is not resolved by the end of this week is camping in your offices because clearly someone is dragging their feet.
Thank you again for your assistance.
NM
Noxy M's updateReviewer Update
10 Oct 2016, 09:49Good Morning MTN
I hope this finds you well.
Please note that this account still reflects on my credit records. I have just logged in on my transunion account and it's there showing a current balance. Can I please have this account removed under my name completely?
Thank you
Noxy
NM
Noxy M's update10 Oct 2016, 09:49
Reviewer Update
Good Morning MTN
I hope this finds you well.
Please note that this account still reflects on my credit records. I have just logged in on my transunion account and it's there showing a current balance. Can I please have this account removed under my name completely?
Thank you
Noxy
NM
Noxy M's updateReviewer Update
22 Nov 2016, 09:06MTN
I cant believe that we are still on this call. I honestly thought that this case would be closed by now.
THE *****ULANT ACCOUNT STILL REFLECTS ON MY CREDIT PROFILE. IT SHOWS THAT I STILL OWE MTN MONEY. CAN YOU KINDLY KINDLY REMOVE THIS ACCOUNT?
NM
Noxy M's update22 Nov 2016, 09:06
Reviewer Update
MTN
I cant believe that we are still on this call. I honestly thought that this case would be closed by now.
THE *****ULANT ACCOUNT STILL REFLECTS ON MY CREDIT PROFILE. IT SHOWS THAT I STILL OWE MTN MONEY. CAN YOU KINDLY KINDLY REMOVE THIS ACCOUNT?