MTN ... Who ? Is there a client service ? I don't think so...Where are they!!

Hello Peter, kindly note I had ***** being conducted on my MTN number last year 2017. I suspended my account via an MTN retail store. Once my outstanding value was paid I closed my MTN account and requested MTN Legal department to kindly send me a letter confirming full payment and closure of account. I was told that only Legal could assist me with that letter and I have to call the service center to address this request.

I called the 083 173, 011 ********** , ********** I emailed ********** ********** and to date NOBODY has come back to me regarding my logged query.

It's as if MTN provides a service but does not have competent people working on the other end. The call center is so noisy that you cannot hear the person trying to help you (1), calls get cut-off (2), they off line and transfer the call and we get cut-off again (3), nobody is knowledgeable enough to help you (4), they tell you to call back (5), they take the call but don't deal with the problem and pass the buck to somebody else on another number (5). The service is so bad it just gets worse!!.

No matter how hard I tried with this service provider I just continue to get bad service. The service is so bad that 1/5 is just too much of a good score it's more like a 0/5 for the service I had got to date. Hello Peter please can you intercede and address this issue on my behalf as I have tried everything and I'm still not coming right. Maybe you will be able to address this issue and finalize it on my behalf!