MTN: WHERE IS YOUR LOYALTY TO ASSIST YOUR VALUED CLIENTS!!!!

Does the *****help department exist, I wonder? I have a history of renewed contracts with MTN with a single cell no for over 25 years now. Never have I been in the arrears and never had an excessive monthly account to pay. With upgrades & promotions they are quick to call and refer to you as "A valued client, with a great history at MTN, and thus they offer ...... " Now, when I have been struggling to get a ***** situation resolved. There has been no action taken since it was reported. My attention was brought to something happening on my account when I received an email on the 21 Aug 2025 notifying me that my contact details have been changed. I tried calling various times on 135# number. No success. I tried the 083 135 number. There was no success with that call. I have visited the nearest MTN store 3 times already, which is 33 km one way from me. They have not been able to assist me except for logging the ***** complaint. It has been almost 4 weeks now, going back and forth, trying all sorts of routes to get attention with no success. I have been forced to load the MTN app onto my phone to try and see what is happening on my account. I have tried to change the Bill Limit for the added number and contract details on my account, many times, but without success. Does the app ever work properly, does someone know? My case is the same scenario as Sean has reviewed this morning at 11h15. I also know of another lady that this is happening to. It seems that the elder generation is being targeted. MTN .. WHERE IS THE LOYALTY TO ASSIST YOUR VALUED CLIENT!!!