1 reviews | Active since Aug 2011
MTN where is your customer satisfaction at?
About 3 weeks ago I went to the northgate mall to renew my cellphone contract and I asked for an additional phone for my father in-law, to this day I have not received no communication whatsoever regarding when I will be able to get the cellphones, I was interested in the HUAWEI P8 cellphone and was told it was not available but will definately be ready for collection within 2 days,huh.... to this day no cellphone. MTN (Northgate) should'nt think they are the only service providers out there.<br> <br> To make things worse they're contact number does not work at all, I have tried 3 different numbers and they are just not going through, I really am sick and tired of MTN. Below are the numbers I have tried, could MTN please try to atleast sort out their contact centre?<br> <br> ***<br> ***<br> ***
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised as per your ID number information we do pick up that you have only 1 line on the account. The number cell *** reflect converted to pre-paid.
Our stores do not have the authority to assist with additional lines they only assist our clients with upgrades. The additional line request can only be done via our MTN Direct department, the additional line request will then be approved by our vetting department.
Due to the line converted to pre-paid the additional line will be vetted as a new contract. You can intervene with our MTN Direct department by sending them the SMS to 43421 with the following information: Sales, ID name and surname. You will be contacted by them.
The stores do have a problem with the numbers you have dialled for assistance, they are currently working on that.
You can contact them on ***.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised as per your ID number information we do pick up that you have only 1 line on the account. The number cell *** reflect converted to pre-paid.
Our stores do not have the authority to assist with additional lines they only assist our clients with upgrades. The additional line request can only be done via our MTN Direct department, the additional line request will then be approved by our vetting department.
Due to the line converted to pre-paid the additional line will be vetted as a new contract. You can intervene with our MTN Direct department by sending them the SMS to 43421 with the following information: Sales, ID name and surname. You will be contacted by them.
The stores do have a problem with the numbers you have dialled for assistance, they are currently working on that.
You can contact them on ***.
Kind Regards,
Alice van der Merwe