MTN - WHERE IS THE SERVICE AFTER 14 YEARS SUPPORT???

<p>Firstly, i would like to state that this is the second time posting anything on Hello Peter. Funny thing is it is regarding the same company. How silly am I to still support them?</p> <p>In January 2017 i enquired about a new contract as well as my current contract. i have been to two MTN stores - Randridge Mall and Cresta. The first store promised feedback withtin 24 hours. As expected - I am still waiting. On the 23 January 2017, i decided to give it another try and went to a bigger store - MTN Cresta. A friendly gentleman assisted me with my query and sent the email to Head Office, while i was seated next to him. Also promised to get back to me as soon as possible. Well, it is now 16 March and i still have no feedback with regards to my query - WHAT THE HECK??????? My query - FIRSTLY - i would like to open another contract - GIVE MTN BUSINESS. Secondly - I need to uprgrade in May 2017 - GIVE MTN MORE BUSINESS. There is a block on my account/contract, for who knows which reason (because not even in store they are able to assist me) - all they can say is they do not understand why as i pay more than expected on a monthly basis. Thus, my account is OVER paid. Before they can assist me with a new contract or upgrade the block needs to be lifted. NO ONE is getting back to me.</p> <p> </p> <p>MTN - I am disappointed at the way you treat your customers - especially after sticking with your services for so many years. you are so focused on getting your money on a monthly basis - BUT WHERE IS THE SERVICE?</p>