CM
Carol M
1 reviews | Active since Aug 2015
20 Aug 2015, 11:03
MTN Where is my Money
MTN has deducted R822.73 from my bank account. When I requested it to be paid back I was told it will be credited to my MTN account and NOT back to my bank account. When I stated I did not want this to happen as that was my travelling and savings for the month, I was promised it would be back in by Friday 14th Aug.<br> <br> I am currently still awaiting payment of MY money. I feel MTN will deduct money when they need it yet when it comes to giving you that money back, it takes a life time.<br> <br> I have stated 4 times that I do not want it credited to my MTN account but it seems to fall of deaf ears.<br> <br> My reference numbers will be provided on request.
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MTN South Africa's replyOfficial
10 Sept 2015, 12:03Hello Carrie28,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the amount of R -822.73 was refunded into your Bank Account .
We apologise for the delayed response and for any inconvenience incurred.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the amount of R -822.73 was refunded into your Bank Account .
We apologise for the delayed response and for any inconvenience incurred.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply10 Sept 2015, 12:03
Official
Hello Carrie28,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the amount of R -822.73 was refunded into your Bank Account .
We apologise for the delayed response and for any inconvenience incurred.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the amount of R -822.73 was refunded into your Bank Account .
We apologise for the delayed response and for any inconvenience incurred.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***