MTN - Where all customer requests go unattended

It is impossible to deal with MTN. I've been trying to change my debit order with them for the last 3 months, and they simply refuse to follow instructions. Beside my bank initiating the switch, calling them in person for the switch. None of these attempts work.

After being cut off at least 8 times today, I'm at a loss how one does business with this company.

I have always had service issues with them, two years down the line and I'm still trying to update an address that does not belong to me, heaven only knows where they got the address from.

Clearly, MTN does not aim to provide any sort of customer experience. Could I please be contacted by someone, who is able to follow simple instructions? The next instruction is to cancel my contract with you!