MTN - When you are in a hole stop digging
<p>MTN should get a prize for one of the best idiotic responses. You sign a contract which does not include insurance and then MTN charges insurance. So logically you raise the problem with the problem company, MTN. Response, " ...MTN has outsourced its Insurance to Pinnacle Insurance company, this means we no longer handle Insurance related matters." So "valued customer" off you go and sort out MTN's mistake. </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Dear Siphumezo, Thobekile Khuzwayo; Chanel Koopman; and all of the other MTN employees whose in and out trays this complaint has passed through. The art of customer relationship managment is to resolve the problem. It appears simple, but surely it cannot be beyond someones s****s to resolve this!
Dear Siphumezo, Thobekile Khuzwayo; Chanel Koopman; and all of the other MTN employees whose in and out trays this complaint has passed through. The art of customer relationship managment is to resolve the problem. It appears simple, but surely it cannot be beyond someones s****s to resolve this!